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Etiquette

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Etiquette can be defined as a set of rules that govern a person's behavior in a particular setting or environment. Etiquette mainly includes proper manners, communication skills, respect and politeness.

 WORKPLACE BEHAVIOR
  • Use appropriate language
  • Be punctual
  • Appear as professional as possible
  • Be cooperative 
  • Turn your cellphone off
  • Be motivated

CORRESPONDENCE ETIQUETTE includes mainly e-mails and letters.
   
      Email
  • Always include a subject line
  • Write a salutation for each new subject email
  • Be brief
  • When replying emails, include the previous email after your reply
  • Never use all CAPS
  • Always check for punctuation spelling and grammatical errors
  • Do not use your company email address to send personal emails 

  TELEPHONE ETIQUETTE
  • Make sure your voicemail is set up and is working properly
  • Try to return the phone calls within the day
  • Whenever you leave a message, make sure to leave your contact information as well 
  • Use professional language and low tone
  • Answer the phone using your name "Sarah Brown speaking"
  • Avoid slang ("yes instead of "yeah", "Goodbye" instead of "bye bye")
SOCIAL MEDIA ETIQUETTE 
  • DO NOT post negative or confidential information on the internet
  • Be aware of who you are associated with
  • Make sure you don't post inappropriate pictures on social media
  • Watch your language
DINING ETIQUETTE
  • Put your napkin on your lap when you sit down
  • Make small talk about things you may find in common with other coworkers/supervisors 
  • Use professional language
  • When ordering, choose something in the middle of the price range
  • Begin eating after EVERYONE has been served and seated
  • Cut one piece of food at a time
  • When you are finished eating, place your fork and knife on the side of your plate, facing downwards
  • When dining as part of an interview, usually the interviewer pays, whereas when dining with co-workers, generally everyone pays their share
Ueda Elbasani & Nathalie Jean-Elie



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