Etiquette

Etiquette can be defined as a set of rules that govern a person's behavior in a particular setting or environment. Etiquette mainly includes proper manners, communication skills, respect and politeness.

 WORKPLACE BEHAVIOR

• Use appropriate language
• Be punctual
• Appear as professional as possible
• Be cooperative 
• Turn your cellphone off
• Be motivated

CORRESPONDENCE ETIQUETTE includes mainly e-mails and letters.

   
      Email

• Always include a subject line
• Write a salutation for each new subject email
• Be brief
• When replying emails, include the previous email after your reply
• Never use all CAPS
• Always check for punctuation spelling and grammatical errors
• Do not use your company email address to send personal emails 

  TELEPHONE ETIQUETTE

• Make sure your voicemail is set up and is working properly
• Try to return the phone calls within the day
• Whenever you leave a message, make sure to leave your contact information as well 
• Use professional language and low tone
• Answer the phone using your name "Sarah Brown speaking"
• Avoid slang ("yes instead of "yeah", "Goodbye" instead of "bye bye")
  

SOCIAL MEDIA ETIQUETTE 

• DO NOT post negative or confidential information on the internet
• Be aware of who you are associated with
• Make sure you don't post inappropriate pictures on social media
• Watch your language
  

DINING ETIQUETTE

• Put your napkin on your lap when you sit down
• Make small talk about things you may find in common with other coworkers/supervisors 
• Use professional language
• When ordering, choose something in the middle of the price range
• Begin eating after EVERYONE has been served and seated
• Cut one piece of food at a time
• When you are finished eating, place your fork and knife on the side of your plate, facing downwards
• When dining as part of an interview, usually the interviewer pays, whereas when dining with co-workers, generally everyone pays their share
  

Ueda Elbasani & Nathalie Jean-Elie