Etiquette can be defined as a set of rules that govern a person's behavior in a particular setting or environment. Etiquette mainly includes proper manners, communication skills, respect and politeness. WORKPLACE BEHAVIOR Use appropriate language Be punctual Appear as professional as possible Be cooperative Turn your cellphone off Be motivated CORRESPONDENCE ETIQUETTE includes mainly e-mails and letters. Email Always include a subject line Write a salutation for each new subject email Be brief When replying emails, include the previous email after your reply Never use all CAPS Always check for punctuation spelling and grammatical errors Do not use your company email address to send personal emails TELEPHONE ETIQUETTE Make sure your voicemail is set up and is working properly Try to return the phone calls within the day Whenever you leave a message, make sure to leave your con...