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Professional Etiquette in the Workplace by Brandon Figueroa

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Brandon Figueroa
Professional Etiquette in the Workplace
“Professional etiquette is an unwritten code of conduct regarding the interactions among the members in a business setting. When proper professional etiquette is used, all involved are able to feel more comfortable, and things tend to flow more smoothly. Professional etiquette plays a monumental role in making a lasting positive first impression.
First Impressions in Business Etiquette:

Greetings:
Showing confidence when you greet someone for the first time gives a good first impression. Etiquette expert Emily Post suggests you should always do five things when meeting someone – look them in the eye, give a firm handshake, greet them by name, say your own name slowly and clearly; and smile. These will show the other person that you are positive and confident. Show the other person that the meeting is important to you by thanking them for meeting with you and by always having a positive attitude.

Conversation Etiquette:
To give a good first impression, make sure you do not do all the talking. One rule of thumb is to try to spend at least as much time listening as talking. Demonstrate that you are interested in the other person and what they have to say by taking the time to ask questions and listen. Maintain eye contact with the person you are talking to and give him your full attention. Make sure you are speaking clearly and loudly enough for the other person to hear – this will also show confidence.

       Body Language:
You body language is one of the first things a person will notice meeting you. If you body stance is slouched and closed, you will send the message that you are not interested in the other person. Standing straight and naturally, with your shoulders back, arms at your side and head up, indicates that you are interested and enthusiastic and ready to do business. When listening to someone, face the other person with your shoulders squared to theirs, keep your hands at your side and maintain eye contact. This demonstrates you are focusing entirely on the other person.



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